Frequently Asked Questions

Welcome to Tiny Thing. Here you can find answers to the most frequently asked questions about our products, orders, shipping, returns and more.

Please note: The information below provides a quick overview. The complete and binding information can be found in our Terms & Conditions and Policies, which are listed at the bottom of our website. The individual topics are explained there in more detail.

Orders

How can I place an order?

Simply choose your desired product, select the available options and add the item to your shopping cart. You can then complete your order by following the steps during checkout.

Will I receive an order confirmation?

Yes. After successfully placing your order, you will receive an order confirmation by email. If you do not receive an email, please also check your spam or junk mail folder.

Can I change or cancel my order?

If you would like to change or cancel your order, please contact us as soon as possible.

For a withdrawal of your order, you can use the Withdrawal Button on our website. There you will find all the necessary information regarding your right of withdrawal and can submit your withdrawal in accordance with the applicable conditions.

Please note that a change or cancellation may no longer be possible once your order has already been processed or shipped.

For complete information regarding your right of withdrawal, please refer to our Terms & Conditions and Policies at the bottom of our website.

Which payment methods do you accept?

We offer various secure payment methods. Depending on availability, these may include PayPal, Klarna and other payment options.

The payment methods available to you will be displayed during the checkout process.

Further information about payment conditions can be found in our Terms & Conditions and Policies at the bottom of our website.

Shipping & Delivery

Which countries do you ship to?

We ship to selected countries within Europe. The available delivery countries and shipping costs are displayed during the checkout process.

How much does shipping cost?

Shipping costs depend on the destination country as well as the size and weight of your order. The exact shipping costs will be shown in your shopping cart and at checkout before you complete your purchase.

How long does delivery take?

Delivery times depend on the destination country and the product ordered. For handmade products, additional time may be required for production.

Once your order has been shipped, you will receive the relevant shipping information and, where available, tracking details.

Can I track my order?

Yes. If tracking is available for your shipment, you will receive the relevant tracking information after your order has been dispatched.

What should I do if my order has not arrived?

If your order has not arrived within the expected delivery period, please contact us. We will check the current shipping status and help you resolve the issue.

Further information about shipping and delivery times can be found in our Terms & Conditions and Policies at the bottom of our website.

Returns & Refunds

Can I return my order?

Yes. Eligible items can be returned within the applicable return period. Products must meet the applicable return conditions, including being unused, unwashed and in their original condition.

Please note that special conditions may apply to certain products or situations.

For complete information, please refer to our Terms & Conditions and Policies at the bottom of our website.

How can I return an item?

Please refer to the return information in our Terms & Conditions and Policies or contact our customer service before returning an item.

We will provide you with the necessary information and explain the next steps.

Who pays the return shipping costs?

Return shipping costs depend on the reason for the return and the applicable return conditions.

The exact conditions can be found in our Terms & Conditions and Policies at the bottom of our website.

What should I do if my product arrives damaged?

If your order arrives damaged, defective or incomplete, please contact us as soon as possible.

We will review the situation and help you with the next steps.

When will I receive my refund?

Once your return has been received and checked, your refund will be processed in accordance with the applicable refund conditions.

The time it takes for the amount to appear in your account may vary depending on your payment provider.

Further information can be found in our Terms & Conditions and Policies.

Products & Materials

What materials are used for Tiny Thing products?

Depending on the product, we use carefully selected materials.

Our products are generally made using materials such as cotton, muslin, waffle fabric, jersey, linen, terry cloth, plush and other suitable materials.

Selected products also use organic materials. If a product is made with organic materials, this will be stated in the individual product description.

Are the materials tested?

Yes. When selecting our materials, we pay attention to tested materials that are suitable for their intended use.

For organic materials, we also pay attention to the relevant information and documentation provided by the respective supplier.

Are the products handmade?

Our products are generally handmade.

As a result, slight variations in fabric patterns, colors, shapes or finishing may occur. These individual characteristics are normal for handmade products and make each item unique.

Why may my product look slightly different from the photos?

Since our products are generally handmade, small differences in fabric patterns, colors, shapes or finishing may occur.

Different fabric batches may also result in minor variations in color or pattern.

Therefore, your product may look slightly different from the images shown on our website.

How should I care for my product?

Care instructions may vary depending on the product and materials used.

Please always follow the care instructions provided in the product description and any information included with your product.

Are Tiny Thing products suitable for newborns?

Our products are designed for babies and families. However, different products have different intended uses and safety requirements.

Please always follow the product-specific instructions and use each product only for its intended purpose.

A baby should never be left unattended with a product.

About Tiny Thing

What makes Tiny Thing special?

At Tiny Thing, we believe that even the smallest things can make a big difference.

We carefully select our products and materials and focus on comfort, quality and thoughtful design for babies and their families.

Tiny Thing – for little hands, big hearts.

Where are the products made?

The place of manufacture may vary depending on the product and manufacturer.

Where available, specific information can be found in the individual product description.

Terms & Conditions and Policies

Where can I find the complete information?

At the bottom of our website, you will find our Terms & Conditions and Policies.

Important topics such as withdrawal rights, returns, refunds, shipping, payment methods, privacy and other conditions are explained there in more detail.

If you have any questions or are unsure about any of the information, we recommend reviewing the relevant policy or contacting our customer service.

Still have questions?

If you cannot find the answer to your question here, please contact our customer service.

We will be happy to help you.

Tiny Thing – "Für kleine Hände, große Herzen"